Blog

The contemporary hospitality and tourism industry, like other companies today, is characterised by complexity and volatility. As a result, no business can fully understand and precisely forecast the processes taking place in the background. Therefore, risk management is an increasingly important topic for hotel operators when one considers the soaring costs of lawsuits and insurance, that is, higher deductibles and increased premiums for less coverage.

Supply chain management (SCM) is the process of planning, coordinating and controlling goods, services, information flows, and financial exchanges from suppliers of raw materials to the end consumers. Because of its broad scope and inherent complexity, supply chain management is a truly cross-discipline subject.

The tourism product of Cyprus is on the decline, while in parallel becoming more and more expensive. At the same time, the country’s neighbouring and competitive destinations are improving continuously. As a result the island’s value for money compared to that of its competitors is deteriorating.

In today’s hotel industry the quality of customer’s service is an important determinant for a successful business. It is vital for the hotel managers to have a good understanding on what exactly the customers want. Identifying the specific expectations of customers, the dimensions of service quality and their relative importance for customers on each specific segment of hotel would help hotel managers in the challenge of improving the quality of service.

Synopsis The institution of hospitality in ancient times was considered sacred and inviolable. It was the ancient obligation to host any presented at home. Patron of this institution was Xenios Zeus. The hospitality in antiquity followed a standard procedure: A) The host entertained the stranger in his house B) He provided food and bath C) The information asked for his family and his country D) The custom of hospitality closed with a gift exchange. Both the foreign and the host should never have come into conflict. This bound and their children.

The tourism product of Cyprus is on the decline, while in parallel becoming more and more expensive. At the same time, the country’s neighbouring and competitive destinations are improving continuously. As a result the island’s value for money compared to that of its competitors is deteriorating. A recent survey-study by Dr. Kefalas Soteris, Ph.D (educator, writer and researcher) recorded many shortcomings and much room for improvement.

Regarding publication in the daily press with the theme: «It is not enough to have quality hotels», it gives me an opportunity to set out briefly, for the first time publicly, the results of research, which I have done in 2000, with the theme: «The expectations and perceptions of customers for service quality of four-star hotels ».

Regarding publication in the daily press with the theme: «It is not enough to have quality hotels», it gives me an opportunity to set out briefly, for the first time publicly, the results of research, which I have done in 2000, with the theme: «The expectations and perceptions of customers for service quality of four-star hotels ».

The profession of the Hotel Manager is one of the most challenging occupations in the hospitality industry. The manager’s main objective is to be able to achieve the highest level of service demand by guests and the highest profitability demand by a hotel company. So, the manager must understand how the organizational culture is developed in a hotel.