Research

  1. »
  2. Research
  3. »
  4. Page 2
July 12, 2020

Problems of Tourist Protaras Area (2018)

30 years ago I published my first article about the tourist area of Protaras, since then I often write, with the basic themes of the hotel and tourism industry, which I serve as an educator, as a writer and A researcher for 25 years. My current article focuses on the Protaras area again. The reason, it concerns its rapid growth, which had to evolve into one of the most beautiful tourist resorts of our island. Instead, it brings many problems, which need to be resolved as soon as possible before we are faced with undesirable situations.
July 10, 2020

Tourist Villas will leave us without Land and Tourists (2017)

Three crimes have been committed since the establishment of the Republic of Cyprus: The first was the military coup, the second was the notorious Stock Exchange scandal, and the third, strange as it may seem, is the tourist villas. Permit me to talk about the third of these which concerns the latest crime committed against my country and the future of our children. To quote the well-known saying: “This land is not ours; we are merely borrowing it from our children”.
July 10, 2020

Developing Multi-Channel Customer Relationship Management Strategy for Hotel Operation

Travellers are becoming more price sensitive, less brand loyal and more sophisticated in their hotel choices. The use of a Customer Relationship Management (CRM) system, has becomes a strategic necessity for attracting and increasing guest patronage. For the current case-study, a multi-channel CRM system has been used in order to examine its effectiveness on guests’ relations of Iliada Beach Hotel (IBH) in Cyprus.
July 10, 2020

Quality Service in the Hospitality Industry: Achieving Effective Service Processes and Designs

In today’s hotel industry, quality of customer service is an important determinant for a successful business. Identifying the specific expectations of customers, the dimensions of service quality and its relative importance for customers in each segment of hotel industry can help hotel managers meet the challenge of improving quality of service. This paper seeks to show the importance of service processes to the hotel industry.
July 10, 2020

Exploring Service Quality Models in Hotel Operations

This research article presents the findings of a study completed during 2013 in the hotel industry of Ayia Napa – Protaras in Cyprus. The major aim of the paper was to examine the elements of service quality and to evaluate three different service quality models, thus, to determine their impact on policies and procedures laid out by hotel organizations. A quantitative case study research design was used in order to examine the contribution of the Gap Model, the Gronroos Model and the SERVQUAL Model towards the performance of the service delivery process in hotels.
July 10, 2020

Guest Complaints in the Hospitality Industry

Services in the hospitality industry are centered on the guest. Hence, being able to identify different kinds of guests and anticipate their needs is important to the management of efficient services related to hospitality. Moreover, in this modern era of consumer activism and media crusades, no service failure, especially in the hospitality industry, can be taken lightly.
July 2, 2020

Accreditation

This assignment deals with the concepts related to the process of accreditation in academic institutions. The initial chapter describes the types of accreditation, various norms for the accreditation, the goals and objectives of the accreditation process and also the guidelines specified by the government for getting accredited.
June 30, 2020

The Closure of Eurocypria (2011)

As an inhabitant of government-controlled Famagusta I could not have been left unmoved by the hasty closure of Eurocypria, not only from the humanitarian point of view, with regard to the fate of the 320 employees who in one night found themselves on the streets, but also because of the negative impact that this will have for tourism, in particular for the government-controlled areas of Famagusta.
June 14, 2020

Without scientific approach we cannot solve the Famagusta Tourist Problems (2009)

During a tourist meeting that was done by a political party DISY on April 11th at Paralimni Municipality with presence of Minister of Tourism, Mr. Paschalides Antonis, I have inferred that the Municipalities of Famagusta District Area, the association of hoteliers, the people who involve in tourism, they do not approach the tourist problems with scientific research that could enhance the tourist product.
June 13, 2020

Problems of the Protaras Tourist Area (2008)

20 years ago I published my first article about the tourist area of Protaras. Since then I have written articles on a regular basis, mainly on topics concerning the Hotel and Tourism Industry which I have served as an instructor, author and researcher for the past 25 years. This article focuses once more on the Prοtaras area once again. The reason for this is the rapid development which has transformed the area into one of the most attractive holiday resorts of our island, but which has also brought with it problems which must be solved as soon as possible before we are faced with an unwanted situation.
June 10, 2020

The so-called Tourist Villas will leave us without Land and Tourists (2007)

Three crimes have been committed since the establishment of the Republic of Cyprus: The first was the military coup, the second was the notorious Stock Exchange scandal, and the third, strange as it may seem, is the tourist villas. Permit me to talk about the third of these which concerns the latest crime committed against my country and the future of our children. To quote the well-known saying: “This land is not ours; we are merely borrowing it from our children”.
June 8, 2020

Recommendations for the Quality Upgrade of the Protaras Tourist Area (2004)

Our country is now officially a member of the great European family. We are part of a family which has greatly raised the bar regarding the quality both of our lives and of the services we offer. We are therefore called upon to tackle this new situation with courage and boldness, ready to make radical changes and improvements with the ultimate aim of complying fully with EU requirements.