MODULE 4 Customer’s Welcoming

OBJECTIVES

By completing this module, the student should be able to:

• Explain the importance of the customer's proper reception
• Name the host manager
• Indicate the qualifications to be provided by the host
• Indicate the attention points during customer reception
• Explains in what ways the customer can make reservation
• Know the factors that should be considered when assigning a table to customers
• Name the necessary information in the Book of reservations